Frequently Asked Questions

Q: Where is delivery available to?
A: Australia wide (within Australia Post Express delivery network) or internationally upon request.

Q: Which delivery services are you using?
A: I am using Australia Post Express Post for a next business day delivery. This limits the handling in transit so that your item arrives in the best possible condition. I use registered and insured postage as standard, as well as the person-to-person service addition whereby personal identification will be required at delivery to ensure that you personally receive your order.

Q: How much will the postage cost be?
A: The cost of postage varies considerably depending on where you are, and the volume of your package. I am sorry that I cannot provide the postage cost here on my site for an immediate answer, rather, if you can provide your delivery address via my Contact Me page, I will advise you what the postage cost of your item is within 48 hours. Of course, I am happy to combine the postage cost where possible if there are multiple items you would like to purchase. If you do not want to use express post or the person-to-person service, please notify me when you place your order.

Q: How will my item arrive?
A: You will receive your item presented in a sturdy cardboard hatbox (hexagonal or square, depending on size) which will protect the item when it is not in use. Acid-free tissue paper is used to support the item’s shape, which is also archival safe (the box however, is not).

Q: Do I need to pay a deposit?
A: For custom made pieces, a thirty percent (30%) deposit is required at the placement of your order. You will then receive a written confirmation of your order and I will begin working on your design. For ready made pieces, no deposit is required, although you are welcome to make a twenty percent (20%) deposit to secure the item for yourself. Please note my terms and conditions state that all deposits are non-refundable.

Q: When do I need to make payment?
A: If a deposit has been placed on a ready made piece, the balance is due with three (3) weeks, as stated in the terms and conditions. Your item will then be sent once the full balance is paid. For custom made pieces, the date at which the balance is due is stated on your quote.

Q: What payment methods do you accept?
A: The preferred payment method is electronic bank transfer, however I also accept money orders and bank cheques. Click here for details.

Q: How do I measure my headsize?
A: I have prepared a page to help you do this. Visit my page here.

Q: How do I choose a hat or headpiece that will suit me?
A: That is a good question! There is no short answer to this, there are a few points to consider. Visit my Hat Help page to guide you through it. Or for brides visit The Perfect Piece.

Q: What is your returns policy?
A: In the interest of public health considerations, I cannot allow for returns or exchanges of any item for change of mind. Please choose carefully and contact me with any concerns you may have prior to placing your order. For full details, please visit my terms and conditions.

Q: Do you have a privacy policy?
A: Yes, I most certainly do. It can be viewed here.